Raphael Kids Bermuda - Grey

Shipping & Delivery

Every order you place with our brand is meticulously prepared in line with our understanding of quality and care.

Your orders are delivered to the cargo company within a maximum of 3–4 business days following payment confirmation. All our shipments are carried out free of charge via Sürat Kargo.

Delivery Process

Orders handed over to the cargo company are delivered to your address within an average of 1–3 business days, depending on your location. When your shipment is dispatched, you can track the process instantly with the tracking number that will be sent to you.

Important Information

During official holidays and special campaign periods, delivery times may vary due to operational intensity. For the smooth delivery of your orders, please ensure your address information is entered completely and accurately.

Return & Exchange Policy

Customer satisfaction forms the foundation of our service approach. For products you have purchased, you can exercise your right of withdrawal or request an exchange within 14 days from the delivery date.

Return Conditions

In accordance with our hygiene standards, products to be returned must be unused, undamaged, and in a resalable condition. Returns and exchanges of used products are not accepted for hygiene reasons.

For a return or exchange to be approved, the product must be sent back:

Complete with all its accessories, original packaging, protective parts (if any), and documentation.

Return & Exchange Process

To initiate a return or exchange request, please send a message with your order number to our WhatsApp line at 0532 335 56 44. Our relevant team will carefully evaluate the process and provide you with the necessary guidance.

For returns that reach us and whose conditions are approved, the product fee is refunded to the credit card used during payment. The time it takes for the amount to reflect in your account may vary depending on bank procedures.

For exchange requests, a new product is shipped based on stock availability.

All processes are carried out meticulously within the framework of our brand's quality, trust, and customer-focused service approach.